Zendesk Sell
#8 in Sales CRM · Rated 3.9
Sales-focused CRM within Zendesk’s customer suite
Zendesk Sell (formerly Sell) is a sales-focused CRM designed for teams that want seamless collaboration with Zendesk’s customer service tools. It emphasizes ease of use, mobile-optimized workflows, and strong pipeline management with automation, lead scoring, and reporting. It integrates well with Zendesk Support and Suite, offering a unified customer view for sales and service teams. While it is intuitive and quick to deploy, some customers find advanced enterprise features can be limited compared with large-scale CRM platforms. Zendesk Sell is a solid choice for SMBs and mid-market teams needing a combined CRM and help-desk ecosystem with strong mobile capabilities.
Features
- Lead, contact, and deal management
- Sales forecasting and reporting
- Automation and triggers
- Mobile-first UI
- Integration with Zendesk Suite
Pros
- Easy to adopt and mobile-friendly
- Good integration with Zendesk service tools
- Clear pricing tiers
Cons
- Fewer deep enterprise features
- Limited marketing automation compared to peers