Yelp Guest Manager
#9 in Restaurant Reservation · Rated 4.1
Yelp’s front-of-house solution tying reservations to its diner network
Yelp Guest Manager combines Yelp’s high-intent diner network with hosted front-of-house tools, including reservations, waitlists, two-way texting, and guest profiles. It anchors restaurants to Yelp’s discovery ecosystem while providing analytics and opportunities to upsell through Yelp Ads. In 2025, Yelp expanded AI-assisted features, including Yelp Host (AI phone reservations) and enhanced analytics, with pricing updates and new integration options like Toast and Reserve with Google. Yelp’s long-running Waitlist product (Yelp Waitlist) remains a lightweight option for small venues, while Guest Manager remains a more comprehensive paid solution for growing brands. This platform is best for venues with strong Yelp visibility seeking direct dining traffic. Established players continue to invest in front-of-house enhancements, reflecting Yelp’s push to combine discovery with reservations and guest data.
Features
- Direct booking via Yelp/Google/Search
- Waitlist management and two-way texting
- Guest profiles and analytics
- Kiosk options and guaranteed seating (some plans)
- Toast & Reserve with Google integrations
Pros
- Leverages Yelp’s high-intent diner network
- Structured CRM and guest insights
- Regular feature updates including AI-assisted tools
Cons
- Premium pricing can be high for small venues
- Network strength varies by market