Resy
#2 in Restaurant Reservation · Rated 4.6
Upscale dining reservation platform with flat-rate plans
Resy is a premium restaurant reservation and front-of-house platform known for its hospitality-focused workflow and flat-rate pricing. Born in 2014 and later acquired by American Express, Resy emphasizes refined guest management, strong guest profiles, and a streamlined experience across multiple booking channels. Restaurants benefit from three core tiers (Basic, Platform 360, and Enterprise) that cover reservations, waitlists, CRM, and analytics without per-cover charges. Resy’s network is strongest in upscale markets and it integrates with POS systems and payment ecosystems, while maintaining tight collaboration with AmEx for privileged diners. It also integrates with Google/Reserve ecosystems and provides optional two-way SMS communications. Aimed at mid-to-large independent venues and multi-location operators, Resy distinguishes itself with an emphasis on service quality and brand alignment. Established in 2014 and now part of the AmEx dining ecosystem, Resy remains a leading choice for premium dining experiences. Source references include Resy pricing pages and many industry analyses.
Features
- Flat-rate subscription pricing
- Multi-channel reservations and CRM
- 2-way SMS and guest tagging
- Full integration with AmEx dining ecosystem
- Strong brand for upscale dining
Pros
- Predictable pricing for operators
- Hospitality-centric guest experience
- Strong integration with American Express rewards and events
Cons
- Network intensity is strongest in the U.S.; international presence varies
- Higher entry price for multi-location operators