Zendesk Sell (Base CRM)
#7 in Mobile CRM Apps · Rated 4.2
Mobile-first sales CRM integrated with Zendesk ecosystem.
Zendesk Sell is Zendesk’s sales-centric CRM that emerged from the 2018 Base CRM acquisition. It emphasizes mobile-first selling, with strong on-the-go visibility into pipelines, activity tracking, and geolocation. Integrations with Zendesk Support (Sunshine platform) and third-party apps help align sales with service workflows. This makes Sell suitable for small-to-mid-sized teams that rely on mobile activity, and need a flexible pricing ladder with cross-sell potential into Zendesk’s broader CX suite. The Base acquisition occurred in 2018, with Sell launch and growth thereafter. Headquarters are in San Francisco, CA. ([zendesk.com](https://www.zendesk.com/newsroom/press-releases/zendesk-acquires-company-behind-base-deliver-software-designed-salespeople/?utm_source=openai))
Features
- Two-way SMS and email tracking
- Offline mobile access and geo-mapping
- Multiple pipelines and AI-driven insights
- Call logging and task automation
- Zoho-like integrations through Zendesk ecosystem
Pros
- Strong mobile capabilities for field teams
- Tight integration with Zendesk CX
- Tiered pricing fits SMBs to mid-market
Cons
- Less comprehensive enterprise CRM depth vs monolithic platforms
- Some features gated behind higher-tier plans