Zendesk Sell
#9 in Commerce & Retail CRM · Rated 4.0
Sales CRM tightly integrated with Zendesk suite
Zendesk Sell is a sales-focused CRM that integrates well with Zendesk’s broader customer service ecosystem. It emphasizes ease of use on mobile, multi-channel activity tracking, and pipeline management, with strong email tracking and sales automation. It is well-suited for SMBs and growing teams that need a sales-centric tool with solid mobile capabilities and reliable integrations (Gmail, Outlook, Mailchimp, etc.). Potential trade-offs include fewer advanced enterprise features compared to globalized CRMs and the need to pair Sell with Zendesk’s other products for a complete enterprise experience. Its popularity is reinforced by Zendesk’s global reach and continued investment in retail-focused AI features.
Features
- Two-way deal management and pipeline views
- Email tracking and automation
- Sales triggers and activity tracking
- Mobile-first design and offline access
- Integration with Zendesk suite
Pros
- Strong mobile experience
- Good integration with Zendesk support tools
- Simple pricing for teams
Cons
- Limited enterprise-grade depth
- Best value when used with Zendesk’s broader products